Last updated: June 2026

CBM (City Building Material Co., Ltd. / 悅兆建材國際有限公司) operates the website cbm.com.tw. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or contact us.

1. Information We Collect

We may collect the following types of information:

Cookie data used to improve site functionality and analyze traffic.

Contact information you voluntarily provide through our inquiry forms or chat interfaces, including your name, email address, phone number, company name, country, and project specifications.

Usage data automatically collected when you visit our site, such as IP address, browser type, pages visited, and time spent on pages (via analytics tools).

2. How We Use Your Information

We use the information we collect to:

Respond to your product inquiries, structural calculation requests, and project consultation requests.
Deliver relevant technical specifications, product documentation, or international certification files (such as UL/ASTM test reports) that you request.
Provide interactive customer service via our website chatbot.
Improve our website content, user experience, and supply chain services.
Comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Cookies

Our website uses cookies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features of the website (such as automated forms or preferences) may not function properly as a result.

4. Third-Party Services & AI Data Processing

Our website utilizes trusted third-party service providers to optimize operations and security. These include:

Google Analytics (for traffic analysis)
Google reCAPTCHA (for spam protection on contact forms)
MxChat & Google Gemini API (for handling real-time AI customer service inquiries)

When you interact with our automated AI chatbot, the text input you provide is processed securely via third-party AI APIs (such as Google AI Studio) solely for the purpose of generating instant technical responses. These services operate under their own independent privacy policies.

5. International Data Transfers

CBM is based in Taiwan and serves contractors across the Asia-Pacific region and U.S. territories. Please note that the information we collect may be transferred to, stored, and processed in jurisdictions outside of your home country. By using our website and providing your details, you consent to these cross-border data transfers.

6. Data Retention

We retain your inquiry and project data only as long as necessary to fulfill your business requests and manage ongoing commercial engineering relationships. You may request the correction or deletion of your personal data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, restrict, correct, or request the permanent deletion of the personal data we hold about you. To exercise these rights, please reach out to our team using the contact information below.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

City Building Material Co., Ltd. (CBM)
Head Office: 1F, No. 1, Ln 12, Sec 2, Touzhang Rd, Tanzi Dist, Taichung City 427006, Taiwan
Email: [email protected]
Tel: +886-4-25349987
Website: cbm.com.tw